Fireberry Service: Full Picture Visibility
From automated ticket assignment to SLA tracking, Fireberry ensures consistent, efficient service that keeps your customers and teams fully connected and informed.
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Keep using your favorite service tools
Explore Fireberry service integrations. Enhance your support operations while working seamlessly with your favorite tools for faster, more efficient service.
Intercom
Manage customer conversations and support seamlessly within Fireberry
Liveperson
Enhance customer engagement with AI-powered messaging and support
Support customers on popular messaging platforms directly within the system
Aircall
Streamline communication with Fireberry's native Aircall integration
Ringcentral
Streamline communication with integrated calls and messaging
Service features
Effortlessly manage ticketing challenges with the Fireberry AI Assistant. Automatically categorize and prioritize tickets, suggest tailored responses, and resolve issues faster for happier customers.
- Automatically assign a level of urgency to every ticket
- Gain insights with instant ticket intent and sentiment analysis
- Respond to tickets in the language they’re submitted in
- Speed up resolution with AI-suggested replies
Keep every customer interaction organized in one shared space. The Fireberry Team Inbox ensures seamless collaboration, offering visibility and accountability for all team members, and effortless handovers.
- Centralizes email communication for each record
- Tracks complete email history for 360° customer view
- Breaks down silos between teams
- Provides full account visibility, no handover needed
Build and store a centralized knowledge base directly in Fireberry. Perfect for onboarding, call centers, and customer self-service.
- Simplify training with curated onboarding resources
- Empower agents with instant answers during calls
- Keep content searchable and easy to update
- Resolve issues faster with instant access to up-to-date knowledge
Optimize call center operations with centralized communication, automated workflows, and tools to enhance agent performance and customer satisfaction.
- Consolidate all customer communication in one platform
- Automate call routing to reduce wait times and boost resolution
- Track agent performance with real-time metrics and insights
- Customize workflows to align with team processes and business needs
Manage, prioritize, and resolve issues efficiently with Fireberry ticketing. Keep every ticket connected to the relevant customer records for a 360° view of interactions.
- Automatically assign tickets to the right agents for faster resolutions
- Link tickets to customer records for full interaction history
- Track resolution time, ticket volume, and other key metrics
- Integrates tickets into workflows for seamless team collaboration
Meet deadlines, optimize processes, and set clear expectations for both agents and customers with Fireberry SLA Tracking.
- Automate ticket assignments and reminders to keep things on track
- Tracks SLA timing to ensure commitments are met
- Send alerts when SLAs are at risk, helping teams act fast
- Reduce manual tasks with workflow automation, improving efficiency
Showcasing excellence, inspiring trust
