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Pingmee AI Omnichannel Platform for Fireberry
WhatsApp. Facebook. Instagram. Elevate your customer experience with real-time chat, powerful AI bots, and native CRM integration – all in one sleek platform.
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About the solution
Pingmee is a smart omnichannel platform that empowers companies to manage customer communication in a direct, automated, and efficient way — all in one place. The solution includes a powerful live chat interface, a no-code automation builder, deep integration with Fireberry CRM, and full support for team collaboration.
Key features:
- Live Chat Interface
A dynamic, intuitive chat experience modeled after WhatsApp, with tagging, agent assignment, and full message history. - No-Code Automation Builder
Easily create workflows using triggers, conditions, message actions, button responses, delays, and more. - Advanced Chatbots
Build custom bots with tailored logic — perfect for service, sales, and lead qualification — all fully integrated with your CRM. - Analytics & Tracking
Real-time dashboards with metrics on execution success, user interaction, click-through rates, and response times. - Full Fireberry Integration
Automatically update leads, create custom fields, route conversations, and personalize communication with ease.
Built for Real-World Use
Pingmee is built on real-world usage by our own team, with thousands of conversations monthly. We continuously improve the platform to deliver a top-tier customer experience and help businesses grow — one conversation at a time.
About the company
At Pingmee, we’re redefining how businesses communicate with their customers through advanced WhatsApp solutions. As a leading WhatsApp Business technology provider, we offer smart tools for effortless conversation management, process automation, and building meaningful customer relationships.
Our innovative platform features a dynamic and user-friendly chat interface, mirroring the familiar WhatsApp experience for intuitive and efficient communication. In addition, we’ve developed a powerful bot builder that enables you to easily create advanced communication workflows.
We don’t just develop Pingmee - we use it ourselves to manage our own customer communications. That means we experience the platform just like our users do, continually improving it with real-world insights and practical innovation.
With a commitment to simplicity, effectiveness, and growth, we’re here to help your business thrive - one conversation at a time.
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