How do I manage my billing?

Fireberry allows you to manage your entire billing process. This article will cover everything you need to know about your billing data.

Plan Info

You can access and change your chosen license and billing plan using the system settings.

To view this information, first click the settings gear icon on the top right of any system page, and then select the Billing tab from the left navigation menu. This will open the Plan info section, where you can see your license, payment date, total number of users, and more.

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Your chosen license will be displayed in the box on the left; use the green Upgrade button below it to upgrade your license. To learn about the different license types, click here.

On the top right of the section, you will see whether you’re using the monthly or annual billing plan. Using the Change Payment Plan button, you can switch your payment plan. Note that your billing plan will only change on your next billing date. For more details regarding your payment plan, see our billing plans article.

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Important note: License and billing information will only be visible to administrators and users with Billing permissions. For more information, check out our permissions article.

Company Info

Under this section you can view and change your company’s details, such as the name, phone number, address, and more. Click on a field in order to edit it. Remember to click on the green check after editing a field in order to save the new details.

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Invoices

The Invoices section includes a list with all the invoices you’ve ever received from Fireberry. In this way you can easily view a list of all the charges made by Fireberry. The invoice list is sorted by date, so that the newest is the highest in the list and so on. Each invoice displays the Invoice Number, Issue date, and Amount. You can easily download the PDF of any invoice by clicking on it.

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Plan History

The Plan History section automatically saves any changes that are made to your subscription. Specifically, if you change your license, switch payment plans, activate a new user, or deactivate an existing one, a new row will be added to the plan history list. Each row contains the Date of the change, and the License, Payment Plan, and Number of users immediately after the change is made.

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Please note: The Number of users column contains the amount of users included in your subscription on the specified date. For example, if you paid for 14 users and then deactivated two in the middle of your billing cycle, the number of users displayed in the newly added row would still be 14. This is because your subscription still includes two open slots for users which you have already paid for. These slots will exist until your next billing date. For in depth explanations, see our billing plans article.

Payment Methods

Under Payment Methods you’ll find any payment methods you have saved. You will be charged on the default credit card saved to your account. By clicking the Payment Methods option on the top menu, you can view or edit your credit card information or add additional credit cards.

To add another credit card, simply click on the Add Credit Card button, fill in the credit card details, and click Save.

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Once you have more than one credit card attached to your account, two additional options will open:

You can now choose which credit card will be used as the default for any charges; To do so check the relevant box.
You can now remove one of your existing cards from the system; Simply click the three dot menu and then select the Delete option.

Please note: You can only delete a credit card if it is not marked as the default card.

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Canceling your subscription

If you decide to cancel your subscription, you can do so using the Plan Info section of the Billing tab. First click on the three dot menu on the top of your license, and then choose the Cancel Subscription option.

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After cancellation, you will be able to continue using the system until the end of your current billing cycle, which ends on your next billing date.

You will not be charged for any additional months, as license payments are always done in advance. If you decide to incur other charges, such as adding a user, upgrading your plan, using more than the allotted storage and so on, you will be charged for them. Monthly billing plan users will be charged on their next billing date, while annual billing plan users will be charged immediately at the time they make the change. To learn more, click here.

On a monthly plan, the next month's payment is already charged in advance and there are no additional charges during that month. Payments will be charged until the end of the billing period for the month in which the subscription was canceled.

An annual plan includes an advance payment for the following year, so there will be no additional charges in that year. You can use the system until the end of your billing period.

Tip: If you choose to end your communication with Fireberry, make sure you export your data first. Once your account is deleted, which will happen at the end of your billing cycle, all of your data will be permanently deleted. For instructions on how to export your data, click here.