GLASSIX
An omnichannel communication and bot AI system solutions for customer service, sales and support teams.
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About the solution
Glassix is a leading omnichannel digital communication and AI bot platform that empowers organizations to streamline service, sales, and support operations, enhance customer experience (CX), maximize customer retention, and boost profitability.
Glassix enables both customers and internal users to seamlessly connect with service, sales, and support representatives through their preferred communication channels, including WhatsApp, Messenger, Web Chat, Facebook, Instagram, email, SMS, Google Chat, phone, and more.
Designed as an innovative Omnichannel Switchboard, Glassix allows representatives to efficiently manage multiple customer interactions via a unified interface, switch between channels in real-time, and share instructional videos, images, user guides, and digitally signed forms. The platform also facilitates smooth team collaboration, ensuring an optimized customer journey.
With an open API, Glassix integrates effortlessly with CRM, ERP, and other core organizational systems, ensuring a smooth, scalable, and future-proof implementation.
Glassix’s management interface and real-time dashboards provide managers and decision-makers with full visibility into representative activities. The system enables SLA compliance tracking, insights into recurring customer issues, and actionable analytics to improve customer satisfaction and operational efficiency.
Glassix features an advanced AI bot solution, allowing organizations to easily build no-code AI-driven flows with the Glassix chatbot builder and easily deploy them across multiple channels. Glassix AI integrates with GPT, enabling businesses to scale operations, reduce costs, and maximize sales and service efficiency. Acting as an experienced sales and service representative, the Glassix AI bot can autonomously handle up to 80% of customer interactions —minimizing the need for human intervention while ensuring a seamless and intelligent customer experience 224/7.
About the company
Glassix is implemented in Israel at nearly 1000 organizations by Consist Systems, which is a part of the Consist Software Solutions Worldwide Group. Consist is a global software and IT company that has been operating for 52 years across dozens of countries, specializing in software, hardware and a wide range of IT solutions.
In Israel, Consist has been active for more than three decades, employing around 500 professionals and offering a wide range of specialized services. The company serves over 1,500 clients in Israel and the EMEA region, including leading organizations across various industries: Major financial institutions – Israel’s largest banks, investment firms, credit companies, and insurance providers; Government & public sector–municipalities, regional councils, and dozens of government ministries and affiliated entities; high-tech & telecommunications– leading tech companies and major telecom corporations; healthcare & academia – Israel’s largest medical centers, Israel’s largest healthcare organizations and academic institutions; retail & e-commerce-companies, retail chains, national clothing and supermarket chains; energy & infrastructure companies- energy corporations and national infrastructure companies such as Israel Electric Corporation, Israel Railways and others.
