Performance

Is Your CRM Leveraging AI to Boost Your Call Center Customer Experience?

Today’s consumers demand hyper-personalized, highly efficient service across multiple channels — a major challenge for businesses relying on outdated systems. But imagine a world where your call center agents have instant access to customer insights, personalized recommendations are at their fingertips, and routine tasks are automated so agents can focus on building lasting business relationships. That’s the promise of AI-driven customer relationship management (CRM) systems. These powerful tools are revolutionizing the call center industry, offering a wealth of features designed to improve the customer experience. In this article, we explain five key ways AI CRMs can take your customer service to new heights.

What Safeguards Does Your CRM Offer Against High Call-Rep Turnover Risks?

Agent turnover is a significant problem for call centers, with the industry recently seeing employee attrition rates of up to 38%.1 It’s an expensive issue, too: Each time an agent leaves, it can cost a company between 30 and 50% of their annual salary.2 However, you can avoid this with a customer relationship management (CRM) system that has the right features and functionalities. In this article, we look at the main causes of turnover and detail key CRM capabilities that can help you combat agent attrition in your call center.

5 Strategies to Boost Call Center Agent Morale and Performance

Keeping team spirits high is one of the most demanding challenges a call center manager faces. The daily grind of customer queries and complaints, often under intense pressure, can take a toll on your agents. How can you keep them motivated, happy, and performing at their best? This article is your guide. It covers five data-driven approaches to improving agent morale that go beyond the usual perks and can make a real difference in performance, too.

Five tips to improve your sales funnel

This article lists 5 great tips that will help you improve your sales funnel, no matter which industry you’re in. We decided to focus on those most common issues that can pop up anywhere. If you want even more useful tips and industry specific solutions, be sure to check out some of our other articles such as: How to Create a Sales Process for your SaaS Startup and How to Sell your Product: Top Tips for Success, or check out other posts on our Blog.