Project Management

From hype to intelligent agents - AI is transforming how CRMs operate across sales, marketing, and service.

This post explores what CRM predictive analytics is, how it works, and the real ways it’s helping sales teams grow revenue and strengthen customer relationships.

This article will explore how seemingly small actions can shape our lives. By understanding how habits work and learning from the routines of successful people, you can discover a winning formula for a more productive, fulfilling, and successful life.

The good news is that productivity isn’t about tackling everything at once; it’s about taking small, strategic steps to build momentum. There are tried-and-true methods to help you get started, stay focused, and finish strong.

This article offers four practical strategies to boost sales performance and support your team in Q4. Tips include encouraging breaks, providing essential resources, setting realistic goals, and celebrating wins—building momentum and resilience as the year closes out.

Assigning work to volunteers, pulling up donors’ contact details, analyzing fundraising campaigns — these are necessary tasks nonprofits and charities carry out so they can achieve their philanthropic mission. Here we’ll cover five key ways a CRM can help your nonprofit or charity thrive so your clients can as well.

Juggling a growing influx of leads, providing personalized service across multiple channels, and maintaining high customer satisfaction can feel like an endless balancing act. But artificial intelligence (AI) is transforming the call center industry by offering innovative solutions to these challenges and others. AI-powered customer relationship management (CRM) and CRM platforms are at the forefront of this transformation — with many call center leaders already using AI tools to improve efficiency, return on investment (ROI), and more.1 In this article, we look at five ways AI is influencing CRM and redefining call centers.