Sales Management

Juggling a growing influx of leads, providing personalized service across multiple channels, and maintaining high customer satisfaction can feel like an endless balancing act. But artificial intelligence (AI) is transforming the call center industry by offering innovative solutions to these challenges and others. AI-powered customer relationship management (CRM) and CRM platforms are at the forefront of this transformation — with many call center leaders already using AI tools to improve efficiency, return on investment (ROI), and more.1 In this article, we look at five ways AI is influencing CRM and redefining call centers.

What’s the best way to manage our customer relationships and reach our goals? Relationships thrive on mutual knowledge and understanding and that's where a sales oriented CRM comes into play.

Sales performance metrics are a measure of your business activities. You can track performance over a given time period, and see clearly whether you are meeting your daily, weekly, monthly, and yearly goals. When used correctly, they can be the most essential tool in your business ‘tool kit’. Read more to find out which are the most important performance metrics your sales team needs to follow.

This article lists 5 great tips that will help you improve your sales funnel, no matter which industry you’re in. We decided to focus on those most common issues that can pop up anywhere. If you want even more useful tips and industry specific solutions, be sure to check out some of our other articles such as: How to Create a Sales Process for your SaaS Startup and How to Sell your Product: Top Tips for Success, or check out other posts on our Blog.